Corebridge enables administrators to generate :
- Tailored analysis - Create detailed reports concerning organisation-wide telephone activity and also break data down by individuals and teams.
- Call log data presented for customers or partners.
- Create reports based on call duration, missed calls , answered calls, numbers of held calls, transferred calls, etc.
- Real-time presentation of statistics - alerts based on incoming call volumes, call queue lengths, callers' time spent on hold.
Figure 2 below displays call duration data broken down graphically by correspondent for the telephony activity of an individual worker.
