Call Routing

Corebridge provides intelligent routing rules based on powerful and sophisticated algorithm which can vastly improve the quality of customer service and staff mobility.

• Company call routing rules:  delivers the convergence of company desktops, users and telephony, in one single integrated View. It allows the enterprise IT department to implement and maintain call routing rules on the fly.

• Group call routing rules: enables the organization to maintain "data-driven routing rules" between customers and specific internal users (group).

• Personal call routing rules: call routing rules based on the callers’ profiles and identities. User inbound calls are only routed when the caller identity matches with the predefined “Personal Rules” defined by the user. Calls may be forwarded to user mobile phone, his assistant, voice mail or any other destination.

• Presence-based Call routing rules: call routing rules based on computer status and user presence (Computer shutdown, powered on, Locked, screen saver, user logon, user logoff …).

• Immediate forward

• Call routing when busy

• Call routing for unanswered calls

• Groups Supervision (CoreTeam)
• Call Routing
• Directory Search (Meta-directory)
• 3rd Party Application Integration
• Call Logs
• Reporting and Statistics
• Corebridge client applications
• Integration with Microsoft Outlook